master #14

Merged
shiran merged 3 commits from master into deploy 2025-12-16 15:37:00 +08:00
7 changed files with 1687 additions and 1232 deletions
+8 -6
View File
@@ -6,8 +6,14 @@ export const menus = [
},
{
path: '/ticket',
title: '工单理',
icon: 'DataBoard'
title: '工单理',
icon: 'Tickets',
children: [
{
path: '/ticket/list',
title: '工单列表'
}
]
},
{
path: '/user',
@@ -18,10 +24,6 @@ export const menus = [
path: '/user/list',
title: '用户列表'
},
{
path: '/user/balance',
title: '用户余额管理'
},
{
path: '/user/group',
title: '用户组管理'
+21 -1
View File
@@ -39,7 +39,27 @@ const routes = [
title: '工单管理',
icon: 'Tickets'
},
component: () => import('../views/ticket/TicketChat.vue'),
redirect: '/ticket/list',
children: [
{
path: 'list',
name: 'TicketList',
component: () => import('../views/ticket/TicketList.vue'),
meta: {
title: '工单列表'
}
},
{
path: 'detail',
name: 'TicketDetail',
component: () => import('../views/ticket/TicketDetail.vue'),
meta: {
title: '工单详情',
hidden: true,
activeMenu: '/ticket/list'
}
}
]
},
// ACS管理路由
+875
View File
@@ -0,0 +1,875 @@
<template>
<div class="ticket-detail-page">
<!-- 头部信息 -->
<div class="page-header">
<div class="header-left">
<el-button icon="ArrowLeft" @click="goBack">返回列表</el-button>
<el-popover placement="bottom-start" :width="300" trigger="click" v-if="ticketInfo" @show="fetchUserDetail">
<template #reference>
<div class="user-info clickable">
<el-avatar :size="36" :src="ticketInfo.avatar">{{ ticketInfo.username?.charAt(0) }}</el-avatar>
<div class="user-detail">
<div class="username">{{ ticketInfo.username }}</div>
<div class="create-time">创建于 {{ ticketInfo.createTime }}</div>
</div>
</div>
</template>
<div class="user-popover" v-loading="isLoadingUser">
<div class="popover-header">
<el-avatar :size="48" :src="userDetail?.Avatar || ticketInfo.avatar">{{ ticketInfo.username?.charAt(0) }}</el-avatar>
<div class="popover-info">
<div class="popover-name">{{ userDetail?.UserName || ticketInfo.username }}</div>
<div class="popover-id">UID: {{ ticketInfo.userId }}</div>
</div>
</div>
<el-divider style="margin: 12px 0" />
<div class="popover-items">
<div class="popover-item">
<span class="label">手机号</span>
<span class="value">{{ userDetail?.Phone || '-' }}</span>
</div>
<div class="popover-item">
<span class="label">邮箱</span>
<span class="value">{{ userDetail?.Email || '-' }}</span>
</div>
<div class="popover-item">
<span class="label">实名状态</span>
<el-tag :type="userDetail?.RealName?.Status === 1 ? 'success' : 'info'" size="small">
{{ userDetail?.RealName?.Status === 1 ? '已实名' : '未实名' }}
</el-tag>
</div>
<div class="popover-item">
<span class="label">用户组</span>
<span class="value">{{ userDetail?.UserGroup?.Name || '-' }}</span>
</div>
<!-- <div class="popover-item">
<span class="label">管理员组</span>
<span class="value">{{ userDetail?.AdminGroup?.name || '-' }}</span>
</div> -->
</div>
<el-button type="primary" size="small" style="width: 100%; margin-top: 12px" @click="goToUserDetail">
查看完整资料
</el-button>
</div>
</el-popover>
<div class="ticket-title" v-if="ticketInfo">{{ ticketInfo.title }}</div>
</div>
<div class="header-right" v-if="ticketInfo">
<span class="ticket-id">工单号: {{ ticketInfo.id }}</span>
<el-tag :type="getStatusType(ticketInfo.status)" size="small">
{{ getStatusText(ticketInfo.status) }}
</el-tag>
<el-button
v-if="ticketInfo.status !== 'completed'"
type="success"
size="small"
@click="handleComplete"
>
结束工单
</el-button>
</div>
</div>
<!-- 聊天记录 -->
<div class="chat-container" v-loading="isLoadingMessages">
<div class="chat-messages" ref="messagesContainer">
<div
v-for="(message, index) in messages"
:key="index"
:class="['message-item', message.isAdmin ? 'message-admin' : 'message-user']"
>
<div class="message-avatar" v-if="!message.isAdmin">
<el-avatar :size="36" :src="message.avatar">{{ ticketInfo?.username?.charAt(0) || 'U' }}</el-avatar>
</div>
<div class="message-content">
<div class="message-text" v-if="message.content">{{ message.content }}</div>
<div class="message-images" v-if="message.images && message.images.length">
<img
v-for="(img, imgIndex) in message.images"
:key="imgIndex"
:src="img"
class="message-image"
@click="openImage(img)"
/>
</div>
<div class="message-time">{{ formatMessageTime(message.time) }}</div>
</div>
<div class="message-avatar" v-if="message.isAdmin">
<el-avatar :size="36" :src="message.avatar">A</el-avatar>
</div>
</div>
</div>
</div>
<!-- 回复输入区域 -->
<div class="reply-container" v-if="ticketInfo && ticketInfo.status !== 'completed'">
<!-- 图片预览 -->
<div class="upload-preview" v-if="selectedImages.length > 0">
<div class="preview-item" v-for="(image, index) in selectedImages" :key="index">
<img :src="image" alt="预览图片" />
<div class="delete-preview" @click="removeImage(index)">×</div>
</div>
</div>
<!-- 快捷回复 -->
<div class="quick-replies">
<el-button
v-for="(reply, index) in quickReplies"
:key="index"
size="small"
@click="useQuickReply(reply)"
>
{{ reply.title }}
</el-button>
</div>
<!-- 输入框 -->
<div class="input-area">
<el-input
v-model="messageInput"
type="textarea"
:rows="3"
placeholder="请输入回复内容..."
@keyup.ctrl.enter="sendMessage"
/>
<div class="input-actions">
<div class="left-actions">
<el-upload
action="#"
:auto-upload="false"
:show-file-list="false"
:on-change="handleFileChange"
multiple
accept="image/*"
>
<el-button type="primary" plain icon="Plus">图片</el-button>
</el-upload>
</div>
<span class="hint-text">Ctrl + Enter 发送</span>
<el-button
type="primary"
:disabled="!messageInput.trim() && selectedImages.length === 0"
:loading="isSending"
@click="sendMessage"
>
发送
</el-button>
</div>
</div>
</div>
<!-- 已结束提示 -->
<div class="closed-notice" v-else-if="ticketInfo && ticketInfo.status === 'completed'">
<el-alert title="该工单已结束,无法继续回复" type="info" :closable="false" />
</div>
<!-- 图片查看器 -->
<el-dialog v-model="imageViewerVisible" width="auto" destroy-on-close>
<img :src="currentViewImage" style="max-width: 100%; max-height: 80vh;" />
</el-dialog>
</div>
</template>
<script setup>
import { ref, onMounted, nextTick, onBeforeUnmount, watch } from 'vue'
import { useRoute, useRouter } from 'vue-router'
import { ElMessage, ElMessageBox } from 'element-plus'
import { getTicketDetail, replyTicket, closeTicket } from '@/api/ticket'
import { getUserInfo } from '@/api/admin/user'
import { uploadFile } from '@/api/admin/file'
import { useUserStore } from '@/store/userStore'
import { useTagsViewStore } from '@/store/tagsViewStore'
const route = useRoute()
const router = useRouter()
const userStore = useUserStore()
const tagsViewStore = useTagsViewStore()
// 工单信息
const ticketInfo = ref(null)
const messages = ref([])
const isLoadingMessages = ref(false)
const isSending = ref(false)
// 用户详情弹窗
const userDetail = ref(null)
const isLoadingUser = ref(false)
// 输入相关
const messageInput = ref('')
const selectedImages = ref([])
const selectedFiles = ref([]) // 存储原始文件对象
const messagesContainer = ref(null)
// 图片查看
const imageViewerVisible = ref(false)
const currentViewImage = ref('')
// 定时刷新
const refreshTimer = ref(null)
// 快捷回复
const quickReplies = [
{ title: '您好,有什么可以帮助您的?', content: '您好,有什么可以帮助您的?' },
{ title: '正在处理中', content: '您的问题正在处理中,请稍等片刻,我们会尽快给您答复。' },
{ title: '需要更多信息', content: '为了更好地解决您的问题,请您提供更多相关信息。' },
{ title: '问题已解决', content: '您的问题已解决,感谢您的反馈。如有其他问题,请随时联系我们。' }
]
// 状态转换
const convertStatusToString = (status) => {
const statusMap = { 0: 'pending', 1: 'processing', 2: 'replied', 3: 'completed' }
return statusMap[status] || 'processing'
}
const getStatusText = (status) => {
const statusMap = { pending: '待处理', processing: '处理中', replied: '已回复', completed: '已完成' }
return statusMap[status] || status
}
const getStatusType = (status) => {
const typeMap = { pending: 'warning', processing: 'primary', replied: 'info', completed: 'success' }
return typeMap[status] || ''
}
// 判断是否是管理员
const isAdmin = (userId) => {
return userId === userStore.userInfo?.user_id
}
// 比较两个消息列表是否相同
const messagesEqual = (oldMessages, newMessages) => {
if (oldMessages.length !== newMessages.length) return false
for (let i = 0; i < oldMessages.length; i++) {
const oldMsg = oldMessages[i]
const newMsg = newMessages[i]
// 比较关键字段
if (oldMsg.id !== newMsg.id ||
oldMsg.content !== newMsg.content ||
oldMsg.images?.length !== newMsg.images?.length) {
return false
}
// 比较图片URL
if (oldMsg.images && newMsg.images) {
for (let j = 0; j < oldMsg.images.length; j++) {
if (oldMsg.images[j] !== newMsg.images[j]) {
return false
}
}
}
}
return true
}
// 获取工单详情
const fetchTicketDetail = async (showLoading = true) => {
const workId = route.query.id
if (!workId) {
// 没有ID时静默跳转到列表页
router.replace('/ticket/list')
return
}
try {
if (showLoading) {
isLoadingMessages.value = true
}
const res = await getTicketDetail(workId)
if (res.code === 200) {
const detail = res.data
ticketInfo.value = {
id: detail.work_id,
title: detail.name,
username: detail.user?.userName || `用户${detail.user?.userId || 'Unknown'}`,
userId: detail.user?.userId,
avatar: detail.user?.coverUrl || '',
createTime: new Date(detail.created_at).toLocaleString(),
status: convertStatusToString(detail.status)
}
// 处理消息列表并按ID排序
if (detail.content && detail.content.length > 0) {
const newMessages = detail.content
.map((msg) => ({
id: msg.id,
content: msg.content !== 'empty' ? msg.content : null,
images: msg.flies ? msg.flies.map(file => file.url) : [],
time: msg.created_at || msg.updated_at || new Date().toLocaleString(),
isAdmin: isAdmin(msg.user?.userId),
userId: msg.user?.userId,
avatar: msg.user?.coverUrl || ''
}))
.sort((a, b) => a.id - b.id) // 按ID从小到大排序
// 比较新旧消息列表,只有在有变化时才更新
const hasChanges = !messagesEqual(messages.value, newMessages)
if (hasChanges) {
const shouldScroll = showLoading || newMessages.length > messages.value.length
messages.value = newMessages
if (shouldScroll) {
nextTick(() => scrollToBottom())
}
}
}
} else {
ElMessage.error(res.message || '获取工单详情失败')
}
} catch (error) {
console.error('获取工单详情出错:', error)
if (showLoading) {
ElMessage.error('网络错误,请稍后重试')
}
} finally {
if (showLoading) {
isLoadingMessages.value = false
}
}
}
// 发送消息
const sendMessage = async () => {
if ((!messageInput.value.trim() && selectedImages.value.length === 0) || isSending.value) return
const workId = route.query.id
const content = messageInput.value.trim() || 'empty'
try {
isSending.value = true
const inputMsg = messageInput.value.trim()
const inputImages = [...selectedImages.value]
const inputFiles = [...selectedFiles.value]
// 上传图片并获取文件ID
let fileIds = []
if (inputFiles.length > 0) {
try {
const formData = new FormData()
// 添加所有文件
inputFiles.forEach((file) => {
formData.append('files', file)
formData.append('file_names', file.name)
})
// 设置上传类型为工单
formData.append('update_type', 'work_order')
formData.append('open_down', 'true')
const uploadRes = await uploadFile(formData)
if (uploadRes.data?.code === 200) {
// 从返回的数据中提取文件ID(字段名是 id)
const data = uploadRes.data.data
if (Array.isArray(data)) {
fileIds = data.map(item => String(item.id))
} else if (data.id) {
fileIds = [String(data.id)]
}
if (fileIds.length === 0) {
ElMessage.error('未获取到文件ID')
isSending.value = false
return
}
} else {
ElMessage.error(uploadRes.data?.message || '图片上传失败')
isSending.value = false
return
}
} catch (error) {
console.error('图片上传失败:', error)
ElMessage.error('图片上传失败,请重试')
isSending.value = false
return
}
}
messageInput.value = ''
selectedImages.value = []
selectedFiles.value = []
// 临时消息
const tempMsg = {
id: Date.now(),
content: inputMsg || null,
images: inputImages,
time: new Date().toLocaleString(),
isAdmin: true,
userId: userStore.userInfo?.user_id,
avatar: userStore.userInfo?.cover_url || '',
isTempMessage: true
}
messages.value.push(tempMsg)
await nextTick()
scrollToBottom()
const res = await replyTicket(workId, content, fileIds.join(','))
if (res.code === 200) {
messages.value = messages.value.filter(msg => !msg.isTempMessage)
await fetchTicketDetail()
ElMessage.success('回复成功')
} else {
messages.value = messages.value.filter(msg => !msg.isTempMessage)
messageInput.value = inputMsg
selectedImages.value = inputImages
selectedFiles.value = inputFiles
ElMessage.error(res.message || '发送失败')
}
} catch (error) {
console.error('发送消息出错:', error)
ElMessage.error('网络错误,请稍后重试')
messages.value = messages.value.filter(msg => !msg.isTempMessage)
} finally {
isSending.value = false
}
}
// 结束工单
const handleComplete = () => {
ElMessageBox.confirm('确定要结束此工单吗?结束后将无法继续回复。', '确认操作', {
confirmButtonText: '确定',
cancelButtonText: '取消',
type: 'warning'
}).then(async () => {
try {
const res = await closeTicket(route.query.id)
if (res.code === 200) {
ElMessage.success('工单已成功结束')
ticketInfo.value.status = 'completed'
} else {
ElMessage.error(res.message || '结束工单失败')
}
} catch (error) {
ElMessage.error('网络错误,请稍后重试')
}
}).catch(() => {})
}
// 图片处理
const handleFileChange = (file) => {
if (!file) return
// 保存原始文件对象用于上传
selectedFiles.value.push(file.raw)
// 读取文件用于预览
const reader = new FileReader()
reader.onload = (e) => selectedImages.value.push(e.target.result)
reader.readAsDataURL(file.raw)
}
const removeImage = (index) => {
selectedImages.value.splice(index, 1)
selectedFiles.value.splice(index, 1)
}
const openImage = (img) => {
currentViewImage.value = img
imageViewerVisible.value = true
}
// 快捷回复
const useQuickReply = (reply) => {
messageInput.value = reply.content
}
// 滚动到底部
const scrollToBottom = () => {
if (messagesContainer.value) {
messagesContainer.value.scrollTop = messagesContainer.value.scrollHeight
}
}
// 格式化时间
const formatMessageTime = (timeStr) => {
if (!timeStr) return ''
try {
const date = new Date(timeStr)
if (isNaN(date.getTime())) return ''
const now = new Date()
const time = `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
// 判断是否是今天
const isToday = date.getFullYear() === now.getFullYear() &&
date.getMonth() === now.getMonth() &&
date.getDate() === now.getDate()
if (isToday) {
return time
}
// 判断是否是昨天
const yesterday = new Date(now)
yesterday.setDate(yesterday.getDate() - 1)
const isYesterday = date.getFullYear() === yesterday.getFullYear() &&
date.getMonth() === yesterday.getMonth() &&
date.getDate() === yesterday.getDate()
if (isYesterday) {
return `昨天 ${time}`
}
// 判断是否是本周(周一到周日)
// 获取本周一的日期(0点)
const currentDay = now.getDay() // 0-60是周日
const mondayOffset = currentDay === 0 ? -6 : 1 - currentDay // 周日的话往前推6天,其他往前推到周一
const monday = new Date(now)
monday.setDate(now.getDate() + mondayOffset)
monday.setHours(0, 0, 0, 0)
// 获取本周日的日期(23:59:59
const sunday = new Date(monday)
sunday.setDate(monday.getDate() + 6)
sunday.setHours(23, 59, 59, 999)
// 判断消息日期是否在本周范围内
if (date >= monday && date <= sunday) {
const weekdays = ['星期日', '星期一', '星期二', '星期三', '星期四', '星期五', '星期六']
return `${weekdays[date.getDay()]} ${time}`
}
// 其他情况显示完整日期时间
const year = date.getFullYear()
const month = String(date.getMonth() + 1).padStart(2, '0')
const day = String(date.getDate()).padStart(2, '0')
return `${year}-${month}-${day} ${time}`
} catch (e) {
return ''
}
}
// 返回列表
const goBack = () => {
// 关闭当前tab
tagsViewStore.delVisitedView(route)
router.push('/ticket/list')
}
// 获取用户详情
const fetchUserDetail = async () => {
if (!ticketInfo.value?.userId) return
try {
isLoadingUser.value = true
const res = await getUserInfo({ user_id: ticketInfo.value.userId })
if (res.data?.code === 200) {
userDetail.value = res.data.data
}
} catch (error) {
console.error('获取用户详情失败:', error)
} finally {
isLoadingUser.value = false
}
}
// 跳转用户详情
const goToUserDetail = () => {
if (ticketInfo.value?.userId) {
router.push({ path: '/user/detail', query: { user_id: ticketInfo.value.userId } })
}
}
// 定时刷新
const startAutoRefresh = () => {
refreshTimer.value = setInterval(() => {
if (ticketInfo.value?.status !== 'completed') {
fetchTicketDetail(false) // 定时刷新时不显示 loading
}
}, 10000)
}
const stopAutoRefresh = () => {
if (refreshTimer.value) {
clearInterval(refreshTimer.value)
refreshTimer.value = null
}
}
// 监听路由query变化,重新加载数据
watch(
() => route.query.id,
(newId) => {
if (newId) {
fetchTicketDetail()
}
}
)
onMounted(() => {
fetchTicketDetail()
startAutoRefresh()
})
onBeforeUnmount(() => {
stopAutoRefresh()
})
</script>
<style scoped>
.ticket-detail-page {
padding: 0;
display: flex;
flex-direction: column;
height: calc(100vh - 100px);
min-height: 600px;
}
.page-header {
display: flex;
align-items: center;
justify-content: space-between;
background: #fff;
padding: 16px 20px;
border-bottom: 1px solid #ebeef5;
}
.header-left {
display: flex;
align-items: center;
gap: 16px;
}
.header-right {
display: flex;
align-items: center;
gap: 12px;
}
.ticket-id {
font-weight: 500;
color: #606266;
}
.user-info {
display: flex;
align-items: center;
gap: 10px;
}
.user-info.clickable {
cursor: pointer;
padding: 4px 8px;
border-radius: 6px;
transition: background 0.2s;
}
.user-info.clickable:hover {
background: #f5f7fa;
}
.user-popover .popover-header {
display: flex;
align-items: center;
gap: 12px;
}
.user-popover .popover-info .popover-name {
font-size: 16px;
font-weight: 500;
color: #303133;
}
.user-popover .popover-info .popover-id {
font-size: 12px;
color: #909399;
margin-top: 4px;
}
.user-popover .popover-items {
display: flex;
flex-direction: column;
gap: 8px;
}
.user-popover .popover-item {
display: flex;
justify-content: space-between;
align-items: center;
font-size: 13px;
color: #606266;
}
.user-popover .popover-item .label {
color: #909399;
}
.user-popover .popover-item .value.highlight {
color: #e6a23c;
font-weight: 500;
}
.user-detail .username {
font-weight: 500;
font-size: 14px;
}
.user-detail .create-time {
font-size: 12px;
color: #909399;
}
.ticket-title {
font-size: 15px;
font-weight: 500;
color: #303133;
max-width: 300px;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
.chat-container {
flex: 1;
min-height: 400px;
background: #f5f7fa;
overflow: hidden;
display: flex;
flex-direction: column;
}
.chat-messages {
flex: 1;
overflow-y: auto;
padding: 20px;
}
.message-item {
display: flex;
margin-bottom: 16px;
gap: 12px;
}
.message-user {
justify-content: flex-start;
}
.message-admin {
justify-content: flex-end;
}
.message-content {
max-width: 60%;
}
.message-text {
background: #fff;
padding: 12px 16px;
border-radius: 8px;
word-break: break-word;
box-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}
.message-admin .message-text {
background: #409eff;
color: #fff;
}
.message-images {
display: flex;
flex-wrap: wrap;
gap: 8px;
margin-top: 8px;
}
.message-image {
max-width: 200px;
max-height: 200px;
border-radius: 4px;
cursor: pointer;
}
.message-time {
font-size: 12px;
color: #909399;
margin-top: 4px;
}
.message-admin .message-time {
text-align: right;
}
.reply-container {
background: #fff;
padding: 16px 20px;
border-top: 1px solid #ebeef5;
}
.upload-preview {
display: flex;
flex-wrap: wrap;
gap: 8px;
margin-bottom: 12px;
}
.preview-item {
position: relative;
width: 80px;
height: 80px;
}
.preview-item img {
width: 100%;
height: 100%;
object-fit: cover;
border-radius: 4px;
}
.delete-preview {
position: absolute;
top: -8px;
right: -8px;
width: 20px;
height: 20px;
background: #f56c6c;
color: #fff;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
cursor: pointer;
font-size: 14px;
}
.quick-replies {
display: flex;
flex-wrap: wrap;
gap: 8px;
margin-bottom: 12px;
}
.input-area {
display: flex;
flex-direction: column;
gap: 12px;
}
.input-actions {
display: flex;
align-items: center;
justify-content: space-between;
}
.left-actions {
display: flex;
gap: 8px;
}
.hint-text {
font-size: 12px;
color: #909399;
}
.closed-notice {
padding: 16px 20px;
background: #fff;
border-top: 1px solid #ebeef5;
}
</style>
+353
View File
@@ -0,0 +1,353 @@
<template>
<div class="ticket-list-page">
<!-- 顶部工具栏 -->
<div class="toolbar">
<div class="status-tabs">
<div class="tab-item" :class="{ active: activeStatus === '' }" @click="filterByStatus('')">
全部 <span class="count">{{ stats.total }}</span>
</div>
<div class="tab-item pending" :class="{ active: activeStatus === 'pending' }" @click="filterByStatus('pending')">
待处理 <span class="count">{{ stats.pending }}</span>
</div>
<div class="tab-item processing" :class="{ active: activeStatus === 'processing' }" @click="filterByStatus('processing')">
处理中 <span class="count">{{ stats.processing }}</span>
</div>
<div class="tab-item replied" :class="{ active: activeStatus === 'replied' }" @click="filterByStatus('replied')">
已回复 <span class="count">{{ stats.replied }}</span>
</div>
<div class="tab-item completed" :class="{ active: activeStatus === 'completed' }" @click="filterByStatus('completed')">
已完成 <span class="count">{{ stats.completed }}</span>
</div>
</div>
<div class="toolbar-right">
<el-input
v-model="searchKeyword"
placeholder="搜索工单号、标题、用户名"
prefix-icon="Search"
clearable
style="width: 240px"
@input="handleSearch"
/>
<el-button icon="Refresh" @click="refreshList">刷新</el-button>
</div>
</div>
<!-- 工单表格 -->
<el-table
v-loading="isLoading"
:data="filteredTickets"
stripe
style="width: 100%"
@row-click="handleRowClick"
>
<el-table-column prop="id" label="工单号" width="100" />
<el-table-column label="用户" width="180">
<template #default="{ row }">
<div class="user-info">
<el-avatar :size="32" :src="row.avatar">{{ row.username?.charAt(0) }}</el-avatar>
<span class="username">{{ row.username }}</span>
</div>
</template>
</el-table-column>
<el-table-column prop="title" label="工单标题" min-width="200" show-overflow-tooltip />
<el-table-column label="状态" width="100">
<template #default="{ row }">
<el-tag :type="getStatusType(row.status)" size="small">
{{ getStatusText(row.status) }}
</el-tag>
</template>
</el-table-column>
<el-table-column prop="createTime" label="创建时间" width="180" />
<el-table-column prop="lastReplyTime" label="最后回复" width="180" />
<el-table-column label="操作" width="150" fixed="right">
<template #default="{ row }">
<el-button type="primary" size="small" @click.stop="goToDetail(row)">
回复
</el-button>
<el-button
v-if="row.status !== 'completed'"
type="success"
size="small"
@click.stop="handleComplete(row)"
>
结束
</el-button>
</template>
</el-table-column>
</el-table>
<!-- 分页 -->
<div class="pagination-wrapper">
<el-pagination
v-model:current-page="currentPage"
v-model:page-size="pageSize"
:page-sizes="[10, 20, 50, 100]"
:total="totalCount"
layout="total, sizes, prev, pager, next, jumper"
@size-change="handleSizeChange"
@current-change="handlePageChange"
/>
</div>
</div>
</template>
<script setup>
import { ref, reactive, computed, onMounted } from 'vue'
import { useRouter } from 'vue-router'
import { ElMessage, ElMessageBox } from 'element-plus'
import {
getTickerList,
closeTicket,
getTicketCount
} from '@/api/ticket'
const router = useRouter()
// 分页
const currentPage = ref(1)
const pageSize = ref(10)
const totalCount = ref(0)
const isLoading = ref(false)
// 工单数据
const ticketList = ref([])
const searchKeyword = ref('')
const activeStatus = ref('')
// 统计数据
const stats = reactive({
pending: 0,
processing: 0,
replied: 0,
completed: 0,
total: 0
})
// 状态转换
const convertStatusToString = (status) => {
const statusMap = { 0: 'pending', 1: 'processing', 2: 'replied', 3: 'completed' }
return statusMap[status] || 'processing'
}
const getStatusText = (status) => {
const statusMap = { pending: '待处理', processing: '处理中', replied: '已回复', completed: '已完成' }
return statusMap[status] || status
}
const getStatusType = (status) => {
const typeMap = { pending: 'warning', processing: 'primary', replied: 'info', completed: 'success' }
return typeMap[status] || ''
}
// 获取工单列表
const fetchTicketList = async () => {
try {
isLoading.value = true
let statusParam = ''
if (activeStatus.value) {
const statusMap = { pending: '0', processing: '1', replied: '2', completed: '3' }
statusParam = statusMap[activeStatus.value] || ''
}
const res = await getTickerList(pageSize.value, currentPage.value, statusParam)
if (res.code === 200) {
ticketList.value = (res.data.data || []).map(item => ({
id: item.work_id,
title: item.name,
username: item.user?.userName || `用户${item.user?.userId || 'Unknown'}`,
userId: item.user?.userId,
avatar: item.user?.coverUrl || '',
createTime: new Date(item.created_at).toLocaleString(),
lastReplyTime: new Date(item.update_time).toLocaleString(),
status: convertStatusToString(item.status)
}))
totalCount.value = res.data.all_count || 0
} else {
ElMessage.error(res.message || '获取工单列表失败')
}
} catch (error) {
console.error('获取工单列表出错:', error)
ElMessage.error('网络错误,请稍后重试')
} finally {
isLoading.value = false
}
}
// 获取统计数据
const fetchStats = async () => {
try {
const res = await getTicketCount()
if (res.code === 200) {
const data = res.data
stats.total = data.all_count
stats.pending = data.wait_count
stats.replied = data.reply_count
stats.completed = data.close_count
stats.processing = data.all_count - data.wait_count - data.reply_count - data.close_count
}
} catch (error) {
console.error('获取统计数据出错:', error)
}
}
// 过滤后的工单列表
const filteredTickets = computed(() => {
if (!searchKeyword.value) return ticketList.value
const keyword = searchKeyword.value.toLowerCase()
return ticketList.value.filter(ticket =>
ticket.title.toLowerCase().includes(keyword) ||
ticket.username.toLowerCase().includes(keyword) ||
String(ticket.id).includes(keyword)
)
})
// 按状态过滤
const filterByStatus = (status) => {
if (activeStatus.value === status) return
activeStatus.value = status
currentPage.value = 1
fetchTicketList()
}
// 搜索处理
const handleSearch = () => {}
// 分页处理
const handleSizeChange = () => {
currentPage.value = 1
fetchTicketList()
}
const handlePageChange = () => {
fetchTicketList()
}
// 刷新列表
const refreshList = () => {
fetchTicketList()
fetchStats()
}
// 跳转到详情页
const goToDetail = (row) => {
router.push({ path: '/ticket/detail', query: { id: row.id } })
}
const handleRowClick = (row) => {
goToDetail(row)
}
// 结束工单
const handleComplete = (ticket) => {
ElMessageBox.confirm('确定要结束此工单吗?结束后将无法继续回复。', '确认操作', {
confirmButtonText: '确定',
cancelButtonText: '取消',
type: 'warning'
}).then(async () => {
try {
const res = await closeTicket(ticket.id)
if (res.code === 200) {
ElMessage.success('工单已成功结束')
refreshList()
} else {
ElMessage.error(res.message || '结束工单失败')
}
} catch (error) {
ElMessage.error('网络错误,请稍后重试')
}
}).catch(() => {})
}
onMounted(() => {
fetchTicketList()
fetchStats()
})
</script>
<style scoped>
.ticket-list-page {
padding: 0;
height: calc(100vh - 100px);
display: flex;
flex-direction: column;
background: #fff;
}
.toolbar {
display: flex;
justify-content: space-between;
align-items: center;
padding: 0 20px;
height: 50px;
border-bottom: 1px solid #ebeef5;
}
.status-tabs {
display: flex;
gap: 8px;
}
.tab-item {
padding: 6px 12px;
border-radius: 4px;
cursor: pointer;
font-size: 14px;
color: #606266;
transition: all 0.2s;
}
.tab-item:hover {
background: #f5f7fa;
}
.tab-item.active {
background: #409eff;
color: #fff;
}
.tab-item.pending.active { background: #e6a23c; }
.tab-item.processing.active { background: #409eff; }
.tab-item.replied.active { background: #909399; }
.tab-item.completed.active { background: #67c23a; }
.tab-item .count {
margin-left: 4px;
font-weight: 500;
}
.toolbar-right {
display: flex;
align-items: center;
gap: 8px;
}
.user-info {
display: flex;
align-items: center;
gap: 8px;
}
.username {
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
.pagination-wrapper {
display: flex;
justify-content: flex-end;
padding: 12px 20px;
border-top: 1px solid #ebeef5;
}
:deep(.el-table) {
flex: 1;
}
:deep(.el-table tr) {
cursor: pointer;
}
</style>
File diff suppressed because it is too large Load Diff
+6
View File
@@ -393,6 +393,10 @@ const Edit = EditIcon
const route = useRoute()
const router = useRouter()
// 引入tagsViewStore
import { useTagsViewStore } from '@/store/tagsViewStore'
const tagsViewStore = useTagsViewStore()
// 用户信息
const userInfo = ref({})
const loading = ref(false)
@@ -546,6 +550,8 @@ const refreshData = () => {
// 返回上一页
const goBack = () => {
// 关闭当前tab
tagsViewStore.delVisitedView(route)
router.go(-1)
}
+28 -24
View File
@@ -129,6 +129,7 @@
<el-dropdown-item command="password">修改密码</el-dropdown-item>
<el-dropdown-item command="group">修改用户组</el-dropdown-item>
<el-dropdown-item command="realname">实名信息</el-dropdown-item>
<el-dropdown-item command="balance">余额管理</el-dropdown-item>
<el-dropdown-item command="loginHistory">登录记录</el-dropdown-item>
<el-dropdown-item command="operationHistory">操作记录</el-dropdown-item>
<el-dropdown-item command="simulateLogin">模拟登录</el-dropdown-item>
@@ -512,12 +513,24 @@ const fetchUserList = async () => {
const res = await getUserList(queryParams)
console.log("获取用户列表:", res)
if (res.data.code === 200) {
userList.value = res.data.data.data || []
// 映射 API 返回的字段到组件使用的字段格式
userList.value = (res.data.data.data || []).map(user => ({
UserId: user.user_id,
UserName: user.user_name,
Phone: user.phone,
Email: user.email,
Sex: user.sex,
Age: user.age,
IsAdmin: user.is_admin,
CoverID: user.cover_id,
avatarUrl: user.cover || '', // 直接使用 cover 字段作为头像 URL
UserGroup: user.user_group,
RealName: user.real_name,
IsDeleted: user.is_deleted,
CreatedAt: user.created_at
}))
console.log("用户列表:", userList.value)
total.value = res.data.data.all_count || 0
// 为每个用户加载头像URL
await loadAvatarsForUsers()
}
} catch (error) {
ElMessage.error('获取用户列表失败')
@@ -526,26 +539,6 @@ const fetchUserList = async () => {
}
}
// 为用户列表加载头像URL
const loadAvatarsForUsers = async () => {
const promises = userList.value.map(async (user) => {
if (user.CoverID) {
try {
const res = await getFileDetail({ file_id: user.CoverID })
if (res.data.code === 200) {
user.avatarUrl = res.data.data.url
}
} catch (error) {
console.error('加载头像失败:', error)
user.avatarUrl = ''
}
} else {
user.avatarUrl = ''
}
})
await Promise.all(promises)
}
// 查询用户列表
const handleQuery = () => {
queryParams.page = 1
@@ -676,6 +669,9 @@ const handleCommand = (command, row) => {
case 'realname':
handleRealnameModify(row)
break
case 'balance':
handleBalanceManage(row)
break
case 'loginHistory':
handleLoginHistory(row)
break
@@ -691,6 +687,14 @@ const handleCommand = (command, row) => {
}
}
// 余额管理
const handleBalanceManage = (row) => {
router.push({
path: '/user/balance',
query: { user_id: row.UserId }
})
}
// 模拟登录
const handleSimulateLogin = async (row) => {