feat(admin): 工单管理 UI 优化与回复模板、文件管理增强

工单列表与详情 UI/交互优化及新工单提醒；新增回复模板与工单类型管理；文件管理增加管理员筛选并优化详情展示。

Co-authored-by: Cursor <cursoragent@cursor.com>

src/api/ticket.js

@@ -5,14 +5,14 @@ import request from "@/utils/request.js";
  * @returns {Promise}
  */
 
-export function getTickerList(count, page, status, orderBy, order, userId, keyword) {
+export function getTickerList(count, page, status, orderBy, order, userId, keyword, type) {
   const params = { count, page }
   if (status !== undefined && status !== '') params.status = status
   if (orderBy) params.orderBy = orderBy
   if (order) params.order = order
   if (userId) params.user_id = userId
   if (keyword) params.keyword = keyword
-  console.log('工单列表请求参数:', params) // 调试日志
+  if (type) params.type = type
   return request.get('/api/v1/admin/work_order/list', params)
 }
 
@@ -43,12 +43,16 @@ export function getTicketDetail(work_id) {
 
 // 回复工单
 export function replyTicket(work_id, content, files) {
-  return request.post('/api/v1/admin/work_order/reply', { work_id, content, files })
+  return request.post('/api/v1/admin/work_order/reply', { work_id, content, files }, {
+    headers: { 'Content-Type': 'multipart/form-data' }
+  })
 }
 
 // 关闭工单
 export function closeTicket(work_id) {
-  return request.post('/api/v1/admin/work_order/close', { work_id })
+  return request.post('/api/v1/admin/work_order/close', { work_id }, {
+    headers: { 'Content-Type': 'multipart/form-data' }
+  })
 }
 
 export function getFile(file_id) {
@@ -106,10 +110,9 @@ export function updateTicketType(data) {
 }
 /**删除工单类型 */
 export function deleteTicketType(data) {
-  return request.delete('/api/v1/admin/work_order/delete_type', data,{
-    headers:{
-      'Content-Type':'multipart/form-data'
-    }
+  return request.delete('/api/v1/admin/work_order/delete_type', {
+    data: data,
+    headers: { 'Content-Type': 'multipart/form-data' }
   })
 }
 /**获取工单类型列表 */
@@ -124,3 +127,30 @@ export function updateTicketReplayInfo(data){
     }
   })
 }
+
+/**获取回复模板列表 */
+export function getReplyTemplateList(params = {}) {
+  return request.get('/api/v1/admin/work_order/reply_template/list', params)
+}
+
+/**创建回复模板 */
+export function createReplyTemplate(data) {
+  return request.post('/api/v1/admin/work_order/reply_template/create', data, {
+    headers: { 'Content-Type': 'multipart/form-data' }
+  })
+}
+
+/**修改回复模板 */
+export function updateReplyTemplate(data) {
+  return request.post('/api/v1/admin/work_order/reply_template/update', data, {
+    headers: { 'Content-Type': 'multipart/form-data' }
+  })
+}
+
+/**删除回复模板 */
+export function deleteReplyTemplate(data) {
+  return request.delete('/api/v1/admin/work_order/reply_template/delete', {
+    data: data,
+    headers: { 'Content-Type': 'multipart/form-data' }
+  })
+}