feat: 优化工单和用户管理功能

- 工单模块改为列表形式，支持点击进入详情页回复
- 新增工单列表页面(TicketList.vue)和详情页面(TicketDetail.vue)
- 工单详情页支持图片上传、快捷回复、定时刷新
- 消息按ID排序，时间显示优化(今天/昨天/星期/完整日期)
- 定时刷新时不显示loading，且只在数据变化时更新UI
- 用户列表直接使用API返回的cover字段作为头像，减少HTTP请求
- 修复用户余额页面balance_type参数undefined问题

src/views/ticket/TicketDetail.vue

@@ -176,6 +176,7 @@ import { useRoute, useRouter } from 'vue-router'
 import { ElMessage, ElMessageBox } from 'element-plus'
 import { getTicketDetail, replyTicket, closeTicket } from '@/api/ticket'
 import { getUserInfo } from '@/api/admin/user'
+import { uploadFile } from '@/api/admin/file'
 import { useUserStore } from '@/store/userStore'
 import { useTagsViewStore } from '@/store/tagsViewStore'
 
@@ -197,6 +198,7 @@ const isLoadingUser = ref(false)
 // 输入相关
 const messageInput = ref('')
 const selectedImages = ref([])
+const selectedFiles = ref([]) // 存储原始文件对象
 const messagesContainer = ref(null)
 
 // 图片查看
@@ -235,8 +237,36 @@ const isAdmin = (userId) => {
   return userId === userStore.userInfo?.user_id
 }
 
+// 比较两个消息列表是否相同
+const messagesEqual = (oldMessages, newMessages) => {
+  if (oldMessages.length !== newMessages.length) return false
+  
+  for (let i = 0; i < oldMessages.length; i++) {
+    const oldMsg = oldMessages[i]
+    const newMsg = newMessages[i]
+    
+    // 比较关键字段
+    if (oldMsg.id !== newMsg.id ||
+        oldMsg.content !== newMsg.content ||
+        oldMsg.images?.length !== newMsg.images?.length) {
+      return false
+    }
+    
+    // 比较图片URL
+    if (oldMsg.images && newMsg.images) {
+      for (let j = 0; j < oldMsg.images.length; j++) {
+        if (oldMsg.images[j] !== newMsg.images[j]) {
+          return false
+        }
+      }
+    }
+  }
+  
+  return true
+}
+
 // 获取工单详情
-const fetchTicketDetail = async () => {
+const fetchTicketDetail = async (showLoading = true) => {
   const workId = route.query.id
   if (!workId) {
     // 没有ID时静默跳转到列表页
@@ -245,7 +275,9 @@ const fetchTicketDetail = async () => {
   }
 
   try {
-    isLoadingMessages.value = true
+    if (showLoading) {
+      isLoadingMessages.value = true
+    }
     const res = await getTicketDetail(workId)
 
     if (res.code === 200) {
@@ -260,34 +292,50 @@ const fetchTicketDetail = async () => {
         status: convertStatusToString(detail.status)
       }
 
-      // 处理消息列表
+      // 处理消息列表并按ID排序
       if (detail.content && detail.content.length > 0) {
-        messages.value = detail.content.map((msg) => ({
-          id: msg.id,
-          content: msg.content !== 'empty' ? msg.content : null,
-          images: msg.flies ? msg.flies.map(file => file.url) : [],
-          time: msg.created_at || msg.updated_at || new Date().toLocaleString(),
-          isAdmin: isAdmin(msg.user?.userId),
-          userId: msg.user?.userId,
-          avatar: msg.user?.coverUrl || ''
-        }))
+        const newMessages = detail.content
+          .map((msg) => ({
+            id: msg.id,
+            content: msg.content !== 'empty' ? msg.content : null,
+            images: msg.flies ? msg.flies.map(file => file.url) : [],
+            time: msg.created_at || msg.updated_at || new Date().toLocaleString(),
+            isAdmin: isAdmin(msg.user?.userId),
+            userId: msg.user?.userId,
+            avatar: msg.user?.coverUrl || ''
+          }))
+          .sort((a, b) => a.id - b.id) // 按ID从小到大排序
+        
+        // 比较新旧消息列表，只有在有变化时才更新
+        const hasChanges = !messagesEqual(messages.value, newMessages)
+        
+        if (hasChanges) {
+          const shouldScroll = showLoading || newMessages.length > messages.value.length
+          messages.value = newMessages
+          
+          if (shouldScroll) {
+            nextTick(() => scrollToBottom())
+          }
+        }
       }
-
-      nextTick(() => scrollToBottom())
     } else {
       ElMessage.error(res.message || '获取工单详情失败')
     }
   } catch (error) {
     console.error('获取工单详情出错:', error)
-    ElMessage.error('网络错误，请稍后重试')
+    if (showLoading) {
+      ElMessage.error('网络错误，请稍后重试')
+    }
   } finally {
-    isLoadingMessages.value = false
+    if (showLoading) {
+      isLoadingMessages.value = false
+    }
   }
 }
 
 // 发送消息
 const sendMessage = async () => {
-  if ((!messageInput.value.trim() && selectedImages.length === 0) || isSending.value) return
+  if ((!messageInput.value.trim() && selectedImages.value.length === 0) || isSending.value) return
 
   const workId = route.query.id
   const content = messageInput.value.trim() || 'empty'
@@ -296,9 +344,56 @@ const sendMessage = async () => {
     isSending.value = true
     const inputMsg = messageInput.value.trim()
     const inputImages = [...selectedImages.value]
+    const inputFiles = [...selectedFiles.value]
+
+    // 上传图片并获取文件ID
+    let fileIds = []
+    if (inputFiles.length > 0) {
+      try {
+        const formData = new FormData()
+        
+        // 添加所有文件
+        inputFiles.forEach((file) => {
+          formData.append('files', file)
+          formData.append('file_names', file.name)
+        })
+        
+        // 设置上传类型为工单
+        formData.append('update_type', 'work_order')
+        formData.append('open_down', 'true')
+        
+        const uploadRes = await uploadFile(formData)
+        
+        if (uploadRes.data?.code === 200) {
+          // 从返回的数据中提取文件ID（字段名是 id）
+          const data = uploadRes.data.data
+          if (Array.isArray(data)) {
+            fileIds = data.map(item => String(item.id))
+          } else if (data.id) {
+            fileIds = [String(data.id)]
+          }
+          
+          if (fileIds.length === 0) {
+            ElMessage.error('未获取到文件ID')
+            isSending.value = false
+            return
+          }
+        } else {
+          ElMessage.error(uploadRes.data?.message || '图片上传失败')
+          isSending.value = false
+          return
+        }
+      } catch (error) {
+        console.error('图片上传失败:', error)
+        ElMessage.error('图片上传失败，请重试')
+        isSending.value = false
+        return
+      }
+    }
 
     messageInput.value = ''
     selectedImages.value = []
+    selectedFiles.value = []
 
     // 临时消息
     const tempMsg = {
@@ -315,7 +410,7 @@ const sendMessage = async () => {
     await nextTick()
     scrollToBottom()
 
-    const res = await replyTicket(workId, content, '')
+    const res = await replyTicket(workId, content, fileIds.join(','))
 
     if (res.code === 200) {
       messages.value = messages.value.filter(msg => !msg.isTempMessage)
@@ -325,6 +420,7 @@ const sendMessage = async () => {
       messages.value = messages.value.filter(msg => !msg.isTempMessage)
       messageInput.value = inputMsg
       selectedImages.value = inputImages
+      selectedFiles.value = inputFiles
       ElMessage.error(res.message || '发送失败')
     }
   } catch (error) {
@@ -360,12 +456,20 @@ const handleComplete = () => {
 // 图片处理
 const handleFileChange = (file) => {
   if (!file) return
+  
+  // 保存原始文件对象用于上传
+  selectedFiles.value.push(file.raw)
+  
+  // 读取文件用于预览
   const reader = new FileReader()
   reader.onload = (e) => selectedImages.value.push(e.target.result)
   reader.readAsDataURL(file.raw)
 }
 
-const removeImage = (index) => selectedImages.value.splice(index, 1)
+const removeImage = (index) => {
+  selectedImages.value.splice(index, 1)
+  selectedFiles.value.splice(index, 1)
+}
 
 const openImage = (img) => {
   currentViewImage.value = img
@@ -390,7 +494,54 @@ const formatMessageTime = (timeStr) => {
   try {
     const date = new Date(timeStr)
     if (isNaN(date.getTime())) return ''
-    return `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
+    
+    const now = new Date()
+    const time = `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
+    
+    // 判断是否是今天
+    const isToday = date.getFullYear() === now.getFullYear() &&
+                    date.getMonth() === now.getMonth() &&
+                    date.getDate() === now.getDate()
+    
+    if (isToday) {
+      return time
+    }
+    
+    // 判断是否是昨天
+    const yesterday = new Date(now)
+    yesterday.setDate(yesterday.getDate() - 1)
+    const isYesterday = date.getFullYear() === yesterday.getFullYear() &&
+                        date.getMonth() === yesterday.getMonth() &&
+                        date.getDate() === yesterday.getDate()
+    
+    if (isYesterday) {
+      return `昨天 ${time}`
+    }
+    
+    // 判断是否是本周（周一到周日）
+    // 获取本周一的日期（0点）
+    const currentDay = now.getDay() // 0-6，0是周日
+    const mondayOffset = currentDay === 0 ? -6 : 1 - currentDay // 周日的话往前推6天，其他往前推到周一
+    const monday = new Date(now)
+    monday.setDate(now.getDate() + mondayOffset)
+    monday.setHours(0, 0, 0, 0)
+    
+    // 获取本周日的日期（23:59:59）
+    const sunday = new Date(monday)
+    sunday.setDate(monday.getDate() + 6)
+    sunday.setHours(23, 59, 59, 999)
+    
+    // 判断消息日期是否在本周范围内
+    if (date >= monday && date <= sunday) {
+      const weekdays = ['星期日', '星期一', '星期二', '星期三', '星期四', '星期五', '星期六']
+      return `${weekdays[date.getDay()]} ${time}`
+    }
+    
+    // 其他情况显示完整日期时间
+    const year = date.getFullYear()
+    const month = String(date.getMonth() + 1).padStart(2, '0')
+    const day = String(date.getDate()).padStart(2, '0')
+    return `${year}-${month}-${day} ${time}`
   } catch (e) {
     return ''
   }
@@ -430,7 +581,7 @@ const goToUserDetail = () => {
 const startAutoRefresh = () => {
   refreshTimer.value = setInterval(() => {
     if (ticketInfo.value?.status !== 'completed') {
-      fetchTicketDetail()
+      fetchTicketDetail(false) // 定时刷新时不显示 loading
     }
   }, 10000)
 }